Inside Astropad, Staff Spotlight

Meet the Astronaut: Hoang, Technical Support Analyst

Our small team is stacked with talent. As a remote-first team, we’re spread across many timezones and regions. Curious about who works behind the scenes at Astropad? Here’s a glimpse at what we are all about, one staff interview at a time.

Hoang, our amazing Technical Support Analyst

Hoang Nguyen

  • Location: Minneapolis, MN
  • Zodiac Sign: Rooster
  • Coffee or Tea: Depends…boba tea? Then tea all the way. Otherwise, coffee.
  • Truth or Dare: I tend to pick truth.

Tell us a bit about your role.

I help our users troubleshoot any problems they may have or any general questions about our products!

What’s your favorite thing about the work you do?

I get to make a difference with our users firsthand every day.

Hoang's desk at the Minneapolis coworking space
Hoang’s desk at the Minneapolis coworking space

Where do you mostly work from?

Our coworking space. I like being able to interact with other team members in person!

What’s your workspace like?

I try to keep things simple and somewhat organized. I will always have cables running all over the place.

Hoang attending an E-Sports event
Hoang attending an E-Sports event

What tools do you use to stay productive?

I have recently started using Magnet for macOS as it is super helpful organizing windows on my big monitor. I don’t have to resize things myself, and there are short cuts that do it for me. In addition to that, I use Spotify to keep the energy up. I don’t have a go-to playlist though as I rotate through things pretty often.

What do you do when you’re in a creative rut?

Change. Whenever I am stuck, I move on to the next thing if possible and come back to it later on. For me it’s better to shift gears and sometimes, I find the answer I’m looking for doing other things.

Hong's cats, Nebby and Cosmo
Nebby and Cosmo

Tell us about your pets!

I have 2 cats! Cosmo and Nebula (or Nebby for short).

Do you have any special talents?

Not very special, but I’m pretty proud that I can speak multiple languages! Vietnamese was my first language and I got to learn English really well growing up in the states. I can kind of speak Korean, but I read and write better than I speak.

Want to work for Astropad? Check out our current job openings or send us an email and tell us about yourself.